Training videos wont play--HELP!!!!

Suddenly none of the trainings posted via Storyline 2 are playing. I've tried several and just a white screen displays. Our IT department told us to delete our browsing history and restart our machines but it still isn't working.

Is this something to do with a flash update? What do I need to tell our IT department to get this problem fixed? We have several trainees trying to complete prerequisite courses that are unable, so this is very bad timing!

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