Users getting kicked out on a slide

Nov 17, 2019


I have a large-ish elearning training that is hosted on an LMS (canvas, I think?) and users are getting kicked out on a particular slide but I see nothing wrong whatsoever with the slide. It has 1 button and the trigger to show/hide is all.  The file is too large to post but I can post a screenshot if it would help?

When I host it on Articulate Online, it does not happen. Does this mean it is an LMS issue?

Is it something to do with "When revisiting"? I have it set to "Reset to Initial State". 

Thanks in advance. 

1 Reply
Allison LaMotte

HI Kathleen,

I’m sorry that you’re having some trouble here.

Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

In the meantime, if there's anything else I can do to help, please let me know!

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