Using "You" in training
Today I was working on a written document that I'm hoping will eventually transition into an online course. I was told by the individual I was working with that it is bad to use "you" in instructions. She said it was a best practice thing in training. But I have never heard of this. I know you shouldn't use it all the time but never have I heard to not use it.
But I may be wrong.... anyone can clue me in?
Sorry for the dumb question.