1 Reply
Nicole Legault

Hi Pranali! Sorry for the delay in responding to this question! Hopefully you've already found a solution to this... but just in case you haven't, I hope I can maybe help point you in the right direction.

I'm assuming that if you're playing your course on an iPad you're publishing for HTML5. Please make sure you check that your feature is available on this list that compares Storylines Output in HTML5/AMP/FLASH. Also, make sure you've reviewed this list of the technical requirements for viewing Storyline content. You'll also want to make sure you're following the correct steps for publishing your content.

Also, just for additional information and general knowledge, you might want to check out this article: Optimizing your HTML5 Output for Storyline and you can read the additional 4 articles that are linked to in there. Hope this helps! Let us know if you need additional support. We're happy to help, sorry again for the delayed response!