What is the best approach for an application-based course?
You need to train sales people in an electronic goods showroom to use their new billing and invoicing tool. What would be your approach for this tool- based training.
I have some Instructional Designer friends saying providing a procedure (For example, a list of steps on how to create an invoice) in the course would make an eLearning course look like a user manual. Though I do not agree with the above thought, I really would like to know how others think about it.
My plan is to include procedures, Demos and try Its.