Why bother learning?
OK - heretical title I know, but bear with me....
I was recently at Learning Technologies Show, London. I was invited to an after-show party, and while indulging in House wine and copious amounts of semi-warm snacks I got talking to someone who identified herself as a "millennial".
We were talking about her corporate training, and she said something that has been bothering me since, which was:
" My colleagues and I just do the learning we have to do, however well or poorly-designed it is, but I never really bother about remembering anything, BECAUSE WE KNOW IT'S ALWAYS THERE IF WE WANT TO GO BACK TO IT AND NEED IT".
I added bold and caps to that last bit, that's not how she said it; to her, it was just a "matter-of-fact" statement.
This bothers me, not because of her attitude, but because of the implications on us.
There is historical precedent for her viewpoint...
Henry Ford was once taken to court by other car makers who could not understand how he made cars so cheaply. In court they accused him of not being an expert, and making poor quality cars. He produced an electrical (WOW!) switchboard, and explained that "...if I want to contact the expert on tyres, I flip this switch, and he knows to come up to my office. If I need to contact the expert on engines, I flip....etc. etc."
He did not need to learn, just have access to knowledge.
If this is how people are REALLY now using online learning, and using our product(s), do all our clever animations, graphics, interactions and so on actually matter any more?
Let's just give out facts, because millennials know how to access it, and will go back when they need it.
Why do they need to bother learning?
Bearing in mind I did not make this up, and that it is a real-world example, what do you think? Have you ever come across this? If pervasive, how will this affect what we do?
I'd be interested in knowing your thoughts. Is all eLearning now "just in time" contextual learning?