HELP ! error message opening articulate content

Hello, 

I have dificulties to open scorm content. 

The content is up loaded on crossknowledge LMS and when I try to open it from the back office I have this message : 

"Erreur identifiant Lov manquant
L'erreur ne peut pas être affichée correctement, la version du contenu pédagogique n'est pas définie"

I am working on Chrome. I have this trubble with Mac and PC

Someone can help me please !

 

Sorry for my english

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