RED ALERT! HTML5 ERROR - FAIL / Won't play on mobile or desktop.
RED ALERT! HTML5 ERROR - FAIL
I have a course slated to go live to 30k users on Monday.
We previously tested our course on iPads and all was good. Now, in the last three days our published output files will NOT play the HTML5 file at all.
It will only play the standard HTML file in IE. It fails to call the HTML5 visuals in Chrome, and only plays the music file. It won't play in Safari at all.
We have published and tested several builds to rule out potential culprits.
2nd we published the file in the following ways...
- W/ and W/O audio (this is a fixed track on just two slides, two audio files.)
- W/ and W/O Mobile Checked
- W/ and W/O HTML5 Output Checked
Please share any ideas you have. Thank you!
Phoenix R. Cavalier
Sr. Instructional Designer