Unable to acquire LMS API Error (Oracle Learning Management)

Posted Friday, October 12, 2012 at 3:55 AM


We are using Articulate Presenter &Quiz makerto create our presentation & quiz in Oracle Learning Management. Recently we have created one online training and given access to all the users.

Few users are getting the error while playing the presentation in Learning Management.

"Error : Unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

Please 'OK' to view debug information to send to technical support"

I am using IE 7 (128-bit version) and the course is running fine for me and its working fine in IE8 (256-bit version)

The users who has the following browser is getting the above error.

Safari (Version 5.1.7) , Firefox (12.0) , IE 8with 64 bit version.

The solution is to install the latest Java version but this could be very dangerous because some our internal applications need special Java version to be runable.

Does there exist any solution without a Java upgrade? Could anyone can help me to solve this issue would be really great.



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