Forum Discussion
360 Review not allowing external reviewer comments
Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required).
Was working fine last week.
Thanks
Hello everyone, 🎉
Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.
Let us know if you still have issues, and we’ll work closely with you.
29 Replies
Having this issue this week. Wondering if anyone else is also experiencing this concern?
Hi HetlenaJohns538,
I'm happy to help!
Are you seeing that the comment field is disabled? One thought is if a user hasn't clicked the play button at the start of the course, they won't be able to leave a comment. The course must be playing before they can comment. This ensures that the appropriate slide is associated with the comment.
If the play button has been clicked and the issue persists, it'd be helpful to see a copy of the file for further testing. You can share it privately in a support case and we'll delete it once troubleshooting is complete!
Hi Eric, I have the same issue occurring today - Reviewer without an Articulate license does not have the Comments window at all. What have I missed?
Eric - I cleared my Edge cache for the last 24hrs, reopened the Review360 course, and selected Disable Comments then resent the Link to the User (without an Articulate license). The User could then enter comments. Pics below...
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Hi VonChenery_1,
I'm glad to hear that the user is able to leave comments now!
I wanted to quickly clarify that you mentioned you selected disable comments, but your screenshot shows they're enabled. You'll likely want the comments enabled if you're having the course reviewed!
I am now encountering this issue. My reviewers are unable to leave comments unless entering an email and a password? I've tried clearing the cache, using different browser, etc.
Hello ScottFoster​,
Thanks for reaching out. I want to confirm that this feature is working on my end. We aren't experiencing any other reports of this.
As my colleagues have recommended earlier in this thread, I suggest opening a support case and sharing the email addresses of your reviewers. That way, we can check if their emails are currently linked to existing Articulate IDs.
Looking forward to hearing from you!
EricSantos - I am still facing this issue, not sure if its resolved for all?
Hi AmiKotak,
I just now tested the feature to confirm if it works, and on my end, it does. We're also not seeing any recent reports of the issue from other users. I recommend opening a case with our support team here and sharing the email addresses of your reviewers so we can check if they are linked to existing Articulate IDs. If they are, this would explain why your reviewers are being required to sign in before being able to leave a comment.
Hello everyone, 🎉
Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.
Let us know if you still have issues, and we’ll work closely with you.
I tested this to see if it was working using a valid non-Articulate ID. The email seems to have been accepted but I can't type in this box. No flashing text cursor appears, and it doesn't accept any input.
The link used and shared was generated with these permissions:Hello Andrew,
I'm happy to help! I appreciate you sharing what you see on your end.
I ran some tests with a non-Articulate ID email with the same settings as you have, and I could enter comments.
If you're already using the latest version of a supported browser, I recommend clearing your browser cookies or cache and seeing if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
Hi Eric,
Now it says "You do not have access to this item" for the reviewers.Thanks for sharing what your reviewers are experiencing, Fredrik. I ran some tests and confirmed that the "Enter" key workaround works on my end.
After ensuring they're using the latest version of a supported browser, I recommend clearing the cookies for https://360.articulate.com/.
Let me know if that works for the reviewers. I'm more than happy to assist you further if needed.
Thank you Eric, it seems to be working now.
Hi everyone,
We've identified the source of the issue. While we're waiting for the fix, your reviewers can apply the following workaround:
- Type your email address.
- Press the enter/return key.
Please don't hesitate to reach out if you have additional questions.
Hi everyone,
We are investigating an issue where some reviewers without an Articulate ID cannot comment on Review 360 projects.
I apologize for the trouble, and I'll let you know as soon as everything's back to normal. For real-time status updates, please visit: https://www.articulatestatus.com
If you'd like to receive notifications about future status changes, click the "Subscribe" button at the top right corner of the status page.
Same issue here.....
Same issue over here.
