Forum Discussion
After returning from the result slide, the Correct and Incorrect layers on the questions are hidden
Hi Kate,
Would you mind uploading a mockup with a few slides, including a result slide, with the same setup? I’m having a hard time visualizing your current slide structure and the process that leads to this issue.
Just curious...how are you hiding the Correct/Incorrect messages initially? Are you setting their states to Hidden by default, or using a trigger to change the state to Hidden when the slide starts?
Hi, thanks for your response!
In my setup, the “Submit” button and feedback are on the Correct and Incorrect layers. If I answer the first question, go to the second one, and then return to the first — the slide state is preserved, and everything works as expected.
However, once I visit the result slide and the Submit results trigger is executed, going back to the question slides causes the feedback layers to disappear. The answer options remain inactive (as they should), but there's no feedback and no “Next” button available.
I've attached a sample file with two questions — the same issue happens in my full course as well
Ok, I see now. I should have caught that if I had read your post more carefully.
When revisiting the question slides, all objects will indeed retain their saved states. However, submitting results on the result slide will, by default, hide the feedback layers. My guess is that when the result is submitted and no follow-up action is triggered, such as resetting or reviewing the quiz, Storyline plays it safe by showing only the base layer.Disabling the "Submit Results" trigger would preserve the feedback layers, but it would also prevent the score from being sent to the LMS. While you could still track completion using a completion trigger on the Success layer, I don’t believe that’s the solution you’re aiming for. That said, if you’re not tracking completion through quiz results, then disabling the "Submit Results" trigger is a viable option.
Another solution to preserve the resume saved state, including layers, is to use the "Review results" trigger. This provides a less labor-intensive approach than creating custom variables or modifying each question slide. You can style the built-in review feedback layer using correct and incorrect text (or icons), which will display automatically based on whether the learner answered correctly or not (assuming post-quiz review is enabled in Form View for each question slide).
I’ve attached an edited version of your simplified file to demonstrate this option.
If this solution doesn’t work for you or feels too time-consuming, I’d definitely recommend submitting a case to Articulate Support to ask whether this behavior caused by the "Submit results" trigger is a bug or expected functionality.
Hi! Thanks so much for the idea — your suggestion is really great!
My problem is that the feedback is given by a character, and this feedback is different on each slide 😅.
I can’t remove the Submit Results trigger because I need to track the data. I’ve put together a few ideas on how I might work around this issue for now.
I’ve also contacted support.
Thanks again for your help!