Forum Discussion
After returning from the result slide, the Correct and Incorrect layers on the questions are hidden
I've run into an issue and would love your help. My course contains many questions that are aggregated in a result slide. The questions are located in different scenes. When I reach the result slide and the Submit results trigger is executed, the “Correct” and “Incorrect” feedback layers on the question slides no longer appear when I go back to them.
The slides and layers are set to Resume saved state, but the feedback layers remain hidden after returning from the result slide.
Is there any way to work around this limitation? I was thinking of manually forcing the layers to show using variables, but with a large number of questions, it would be quite a bit of work.
If anyone has other ideas, I’d really appreciate it!
14 Replies
Adding to my previous comment: I followed your suggestion — I added another result slide (in the different scene) that can't be accessed by the user. On the main result slide, the passing score is set to 80%, and on the fake one — 0%. I tested it in SCORM Cloud, and it seems to be working as expected.
*Having the result slides in the same scene didn’t work — I tried it, but the results get reset if you return from the result slide.
Thank you!Hi Kate_Golomshtok!
I understand Storyline's Feedback Layers disappear when returning to questions, via the Results Slide.
Great to see the community has been helping you! I see that you've also connected with my colleague Robert, through a support case. As Robert shared, we have this behavior logged as a bug in Storyline 360. This bug causes:
- A Question's Feedback Layer fails to show when revisiting, if the Question Slide is being tracked by the last Results Slide from a course.
We've included your voice in the bug report, so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest adding a 'dummy' Results Slide in a new scene. The 'dummy' Results Slide should also be set as Final Assessment (included in the tracking).
Thank you for your patience. I'm sorry if this has been slowing you down!
Thank you for your response!
Could you please clarify how this workaround would work in practice? I need to track course completion using the result slide.
If I add another result slide and select it for tracking during publishing, will that affect how course completion is reported?
Hi Kate,
Would you mind uploading a mockup with a few slides, including a result slide, with the same setup? I’m having a hard time visualizing your current slide structure and the process that leads to this issue.
Just curious...how are you hiding the Correct/Incorrect messages initially? Are you setting their states to Hidden by default, or using a trigger to change the state to Hidden when the slide starts?Hi, thanks for your response!
In my setup, the “Submit” button and feedback are on the Correct and Incorrect layers. If I answer the first question, go to the second one, and then return to the first — the slide state is preserved, and everything works as expected.
However, once I visit the result slide and the Submit results trigger is executed, going back to the question slides causes the feedback layers to disappear. The answer options remain inactive (as they should), but there's no feedback and no “Next” button available.
I've attached a sample file with two questions — the same issue happens in my full course as well
Ok, I see now. I should have caught that if I had read your post more carefully.
When revisiting the question slides, all objects will indeed retain their saved states. However, submitting results on the result slide will, by default, hide the feedback layers. My guess is that when the result is submitted and no follow-up action is triggered, such as resetting or reviewing the quiz, Storyline plays it safe by showing only the base layer.Disabling the "Submit Results" trigger would preserve the feedback layers, but it would also prevent the score from being sent to the LMS. While you could still track completion using a completion trigger on the Success layer, I don’t believe that’s the solution you’re aiming for. That said, if you’re not tracking completion through quiz results, then disabling the "Submit Results" trigger is a viable option.
Another solution to preserve the resume saved state, including layers, is to use the "Review results" trigger. This provides a less labor-intensive approach than creating custom variables or modifying each question slide. You can style the built-in review feedback layer using correct and incorrect text (or icons), which will display automatically based on whether the learner answered correctly or not (assuming post-quiz review is enabled in Form View for each question slide).
I’ve attached an edited version of your simplified file to demonstrate this option.
If this solution doesn’t work for you or feels too time-consuming, I’d definitely recommend submitting a case to Articulate Support to ask whether this behavior caused by the "Submit results" trigger is a bug or expected functionality.
Since you mentioned the Slide Properties are set to "Resume saved state," I don't know why the custom items don't appear. I suggest you submit a case
directly to the Articulate staff. You can do that here:By default, the Continue buttons on Correct and Incorrect layers have 2 triggers. The first trigger hides the layer. The 2nd trigger jumps to the next slide. Thus, those layers are already hidden when the user revisits the question slides to review or retake the quiz.
If you want the layers to show when the user revisits those slides, just delete the triggers that hide the layers. However, if you allow the user to retake the quiz, you'd then need triggers to hide the layers at that point.
Thanks for the reply! I forgot to mention that I have a custom question. After answering, a “Correct/Incorrect” text and a “Next” button appear. In other words, I don’t have separate layers to hide, and there are no triggers for that.
Here’s how it works: you submit the answer, the text and button appear, then you click “Next” to move on.Everything works fine when going back and moving between slides — until the “Submit results” trigger on the results slide comes. After that, when returning to the questions, the Correct/Incorrect messages are hidden
