Forum Discussion
AI Voice Availability Differences Between Storyline and Rise – Anyone Else Noticed This?
Hi MaryAquino,
Thanks for reaching out! I want to confirm that I'm seeing Mark on my end in Storyline 360. Happy to learn more!
- Are you running the latest version of Storyline 360?
- What keywords are you searching in the search bar for the Voice Library within Storyline?
If you are still unable to locate Mark's voice in Storyline 360, please feel free to share a screen recording in a support case so we can continue the conversation.
Looking forward to hearing from you!
This might be part of the issue. I can't seem to get Storyline 360 to update, I don't think...What version SHOULD I be using? If it's not this version, that may answer a bunch of Storyline questions I've got 🤣
Hi, MaryAquino,
I'm happy to jump in here!
We're currently on Build 3.116.36776.0. Where do you get stuck when trying to update Storyline? Do you see an error message or does the page freeze? If it's easier to provide a screenshot or screen recording, you can upload that here!
It seems to start updating, then it give a little black "toast" in the lower right corner of my screen that says the update was not able to be installed. I probably need to contact support next week. I'm having other issues with Storyline and I'd love to get them resolved. Maybe updating will solve them all! 🤣
Hi, MaryAquino!
Thank you for the additional information. I went ahead and opened a support case on your behalf. One of our engineers will be in touch shortly via email to begin troubleshooting. We'll gladly help get this resolved!
