Articulate 360 Login Loop – Requesting Immediate Assistance

I'm currently unable to log in to Articulate 360. When I attempt to sign in, I get the message: "You're being redirected to your web browser to sign in." The browser opens, I successfully sign in, but then the desktop app shows a "Start over" button. Clicking it simply repeats the process, returning me to the same "Start over" screen.

I’ve already tried uninstalling and reinstalling the app, but the issue persists.

I opened a support case and received a response from an agent directing me to a help page that outlines common troubleshooting steps:

• Outdated Desktop App: Ensure that your Articulate 360 desktop app is up to date. Older versions may not function correctly. You can download the latest version from Articulate 360 Downloads.
• Browser-Based Sign-In: Since the app uses your default web browser to sign in, make sure your browser is up to date and set as the default. You can also try clearing your browser cache and cookies.
• Incorrect System Time: Double-check that your system clock is set to the correct time and date. This can affect the sign-in process.

I’ve checked all of these, and everything appears to be in order. My colleagues can log into their Articulate apps with no issues.

I responded to the agent’s email explaining this, but I haven’t had a reply — it's been over four hours now. I also tried using the support chat, expecting to speak to a live agent, but was only met with an AI bot repeating the same steps listed above.

This is incredibly frustrating, especially as I can't access any of my Storyline projects and I’m working to a tight deadline. I’d really appreciate direct help from a human support agent as soon as possible.