Articulate Engage 360 - audio won't play automatically

Hi Marc,

Thanks for reaching out and letting us know what you are experiencing.

Would you be able to share the project file so we can take a look? I'm not sure if that's a .story file or if that's an Articulate Package.

If you cannot share here in the forums, you are welcome to share here privately.

Hi Marc,

What did you set as your Interaction Properties in Engage? You could set it to advance automatically and then set the slide duration to allow for enough time: 

Hi Leslie and Ashley !

Thanks for your answers !!! Leslie, I'll see if I can share it with you privately. Ashley, I tried this solution but the sound doen't play automatically. 

Any other ideas ?

Thanks for your help !

I'd love to be able to take a look Marc, so that we can understand what you may be experiencing and help you out.

Hi All! 

I'm having the same issue when using Review 360. I imported an Engage interaction to a Storyline 360 project and it will not play automatically. The interactions setup as separate slides within the Storyline 360 project and currently when the user enters the slide a play button appears.

I would like for the Engage interaction to automatically play when the user enters the slide, without a play button appearing. Is this possible?

Thanks in advance!
Christina

Hello, Christina!

We are seeing an issue where a play button will overlay an Engage interaction in Storyline when the project is viewed in Chrome. Were you using Chrome to view the published course?

If so, do you see a difference if you use another browser?

Appreciate those details, Christina! We're still tracking the impact of this bug – here's an inside look at how we tackle bugs like this one. If we release a fix for this, we'll come back to this discussion to let you know!

Hi, Marc and Christina.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
Engage Interactions Overlaid with Play Button in Chrome

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.

Hello.

It's 11 months after the last post, and I am experiencing the same problem with Chrome. My Articulate 360 is up-to-date and the problem persists.  Any suggestions?