Articulate Rise 360 Export Settings and Best Practices for Reliable Docebo LMS Tracking

We are seeking your assistance regarding intermittent issues with Articulate Rise 360 courses hosted on Docebo LMS, where learner progress or completion status is occasionally not saved correctly. While most of the time progress and completion record as expected, some learners report lost progress or incomplete status upon return.

We understand this may be related to Docebo, but want to ensure our Rise 360 export settings and technical setup follow best practices for full compatibility. Could you please clarify the following:

• Data Communication Method
  For Rise 360 SCORM/xAPI exports, is data transmitted using fetch, XMLHttpRequest (XHR), or another method? Are there settings or fallbacks that affect how progress data is sent to the LMS?
• Preferred Export Format
  For Docebo LMS, which is recommended for reliable suspend/resume and completion tracking: SCORM 2004 (3rd or 4th edition) or xAPI? Are there known compatibility issues with any format?
• Suspend Data Size and Limits
  What is the typical size of suspend data generated by Rise 360? Are there risks or known issues with SCORM 1.2’s character limit on suspend data that could cause data loss?
• Completion and Success Criteria
  What specific learner actions or milestones trigger completion and success status in Rise 360? How are these communicated to the LMS?
• Browser and Session Considerations
  Are there known browser restrictions or behaviors—such as third-party cookie blocking, iframe sandboxing, or session timeouts—that can interfere with saving progress or completion status?
• Retry or Error Handling
  Does Rise 360 have built-in retry or error handling mechanisms if data fails to send to the LMS? If so, are there settings to configure these?
• LMS Settings Impact
  Are there Docebo LMS settings or configurations known to affect progress tracking reliability with Rise 360 courses?
• Logging and Debugging Tools
  What tools or logs are recommended to diagnose progress or completion reporting issues between Rise 360 content and Docebo?