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SibaPrasadPadhi's avatar
SibaPrasadPadhi
Community Member
2 months ago

Articulate Rise body font type "72 Brand" is not rendering as it is. This showsas Times New Roman

Hi Articulate RIse 360 Team,

 

In Articulate Rise body font type "72 Brand" is not replicating during rendering output. This shown as Times New Roman type. Can this be resolved by your Team.

Best regards,

Siba 

rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi SibaPrasadPadhi, 

    Thanks for reaching out! 

    • Could you share a bit more of the specific 72 Brand font type you are using? If I am looking at the same font you are utilizing, I see that the options are 72 Monospaced, 72 Semi Bold, and 72 Semi Bold Duplex.
    • Are there any requirements needed to properly display 72 font? Or are they font files that need to be installed on a computer? 
    • What publishing option are you currently using? Do you notice any difference in how the 72 Brand font displays if you select another publishing output? 


    We'd be happy to examine your font files privately within a support case to see if we are experiencing the same behavior. 

    Looking forward to hearing from you! 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        2 months ago

        Hello SibaPrasadPadhi, 

        I wanted to follow up with you regarding your Rise 360 course and utilizing 72 Brand font. 

        Our team is currently tracking a bug where custom font names that begin with a numerical character will not upload properly. We'll be sure to update this discussion in the future on a fix.

        As a workaround, you can rename the custom font so that it starts with a letter and not a number value. You should see the font display correctly after modifying the Custom Font title.

        I hope this helps! 

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