Articulte Review Cannot Use Resolve Comments Button

Ah, that's a good find Ruth! I'll work with my team to look into this a bit further. Thanks for sharing here. 😀

Thanks again Ruth - I reported it as a bug in Review. What's happening is a name/email in combination with the timestamp can overlap that "Resolve" button as you saw - but it's very specific based on total character counts of each! Not the easiest to reproduce but your images helped us pinpoint it. 😀 

They're looking into a fix for it, and I'll keep you posted here. 

Thanks for reporting this for me, Ashley. 

I think the review tool is your best new release. I might be moving to another company soon. They don't use your software so I will miss this great facility! :-( 

Thanks ! We love Review and thought you may too. 😊 

Good luck at your new company, and hopefully you can sell them on the benefits of Articulate 360! You can always sign up for the 30-free trial - and if you're using the same email address you could showcase what you've already created. 

Hello, I am having issues with the Resolve function within Review. When I mark a comment as resolved, the comment reappears as an open item once the screen refreshes or I navigate away from the file. 

Hi, we are experiencing the same issue.

Hi all!

We are currently investigating this issue in Review 360 where comments are reappearing even after marking a comment "Resolved."

We'll keep you updated in this discussion when we have shipped a fix. Thank you for your patience!

Hi, everyone!

As promised, here's the update: Review 360 is now working normally, and we're monitoring it carefully. 

Please let us know if you're still running into issues. 

Thank you, it works for me!