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Hi Carrie,

Thanks for sharing that you are all using an updated version of Microsoft Edge! Please have the affected users clear their browser cache and let me know if it helps.

If the issue persists, we're happy to help troubleshoot your Storyline file if you're comfortable sharing it here. You may also send it along privately in a support case so our talented support engineers can look at it. We'll delete it when we're done testing!

I appreciate your patience!