Forum Discussion

JulieHamrick-fe's avatar
JulieHamrick-fe
Community Member
2 years ago

Audio Delay When Published But Not When Previewed

I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
storyline 360
ChristophSchmol's avatar
ChristophSchmol
Community Member
1 month ago

Hi Ed,
most of our affected laptops have 32 GB of RAM, so I don't think the amount of memory is a major factor. What other hardware differences are there? What about audio chips and their drivers?

  • Ed_Lupu's avatar
    Ed_Lupu
    Community Member
    1 month ago

    Hi Christoph,

    I will confirm the hardware differences next week. If I remember correctly the old devices have 6 cores/12 threads and the new one is an i5 (something like 6P+8E with a total of 20 threads). I will get back as soon as I have the data, probably next Wednesday

  • Ed_Lupu's avatar
    Ed_Lupu
    Community Member
    1 month ago

    Just checked and the specs are below. All devices use Edge as the only available browser.

    There are a few variations of old computers. Here are the specs: 

    • OptiPlex Micro 7020. CPU: Intel Core i5-14500T (1.70 GHz)
    • Windows 11 enterprise 25H2
    • Display adapter: UHD Graphics 770 (128M)
    • Realtek Audio
    • 8GB RAM

     

    • Dell Pro Micro QCM1250. CPU: Intel Core i5-14500T (1.70 GHz)
    • Win 11 enterprise 25H2
    • Display adapter: UHD Graphics 770 (128MB)
    • Realtek Audio
    • 8GB RAM

     

    • Dell Optiplex 3080. CPU: Intel Core i5-10500T (2.30 GHz)
    • Win 11 enterprise 23H2
    • Display adapter: UHD Graphics 630 (128M)
    • Realtek Audio
    • 8GB RAM

    The new computer has the following specs:

    • Dell Pro Micro QCM1250. CPU: Intel Core i5-14600T (1.80 GHz)
    • Win 11 enterprise 25H2
    • Display adapter: UHD Graphics 770 (128M)
    • Realtek Audio
    • 16GB RAM