Forum Discussion
Audio issues in Presenter 360
I've been facing audio issues with Presenter 360 since I installed it a few days ago. I am able to import audio and I can hear it when I preview the slide however, the audio is not audible in the nar...
It sounds like a frustrating issue, Sadi! Audio problems in Presenter 360 can sometimes be caused by conflicts between the software and your system’s audio drivers or settings. Since you’ve already adjusted your system settings to 16-bit 44100 Hz and reinstalled the software, here are a few additional steps you can try:
- Update your audio drivers: Make sure your sound drivers are up to date. Outdated drivers can cause compatibility issues with software.
- Check for Presenter 360 updates: Ensure that you’re running the latest version of Presenter 360. Updates often include bug fixes for known issues.
- Switch audio output devices: If you have multiple audio devices (like headphones, speakers, or virtual devices), try setting one as the default and testing again.
- Run Presenter 360 as Administrator: Right-click the software shortcut and select "Run as Administrator" to rule out permission issues.
- Contact Articulate Support: Since you’ve already tried extensive troubleshooting, it might be worth reaching out to Articulate’s support team. They can provide targeted solutions or check for known bugs with the narration and audio editor.
I hope one of these suggestions helps resolve the issue for you!
