For anyone following this thread, I was unable to determine a fix in Storyline. However, I found where Storyline saves the audio files. I was then able to pull the problem video into Movavi, separate the audio from the visual, delete the audio (which contained the unwanted background audio) and reintroduce the individual audio clips. Yes, this took a bit of time to match up the audio clips with the visuals, but in the end I was able to create a video without the background audio. I hope that's helpful if anyone else runs into this issue!
Hi Angela,
I'm sorry to hear that you ran into this behavior, and thank you for sharing what fixed the it for you.
We aren't seeing this issue being reported elsewhere so there's a chance that the issue is file specific. With your permission, I'd like to run some tests on your project file to see if I can replicate the behavior. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at what's happening? We'll delete it when we're done testing!
Hi, just for you to know I have the same issue.
