Forum Discussion
Big audio problems publishing 2022 workfile
I have a Storyline workfile from 2022 that requires some updates. When publishing it using the latest version of Storyline 360, the audio is malfunctioning: it doesn’t play, the wrong audio plays, or audio from other slides is played, etc. Sometimes the audio plays correctly, but overall, it’s unpredictable and unusable.
Does anyone have any suggestions on how to fix this?
I’d like to try publishing it with the October 6, 2022 (Build 3.68.28887.0) version of Storyline to see if that resolves the issue. However, that version is no longer available. Could anyone provide it?
For those encountering the same issues: I did further research and concluded that the problem was caused by audio files in the layers of the master slide. Previously, they worked as intended, but now they seem to cause issues and disrupt the entire module. After removing these audio files, the problem appears to be resolved.
- TomWilligenburgCommunity Member
For those encountering the same issues: I did further research and concluded that the problem was caused by audio files in the layers of the master slide. Previously, they worked as intended, but now they seem to cause issues and disrupt the entire module. After removing these audio files, the problem appears to be resolved.
Hi TomWilligenburg,
Happy to test the audio issues you're experiencing.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can examine what's happening? We'll delete it when we're done testing! You can also use the same link to request a copy of the installer for Storyline 360 Update 68, though we don't recommend going back that far as we've released a lot of features and bug fixes since that version.