Forum Discussion
Black screen and video play button shown for storyline 360 upload
Thanks so much for your detailed update, KimRushbrooke-9! I appreciate you sharing what you've tried so far. I'd like to have our team take a closer look at your setup. I've opened a support case on your behalf so we can better understand and test this further.
We'll continue the conversation over in your case.
Hi KimRushbrooke-9,
Thanks for reaching out!
If you're viewing your published Rise 360 course with the embedded Storyline 360 block on a desktop browser, then the embedded block should play automatically by design. Would you be willing to share a copy of your project file here or in private by opening a support case so I can check to see how we can get it to play automatically when viewed using a desktop browser? We'll delete it when we're done testing!
Hello Jose, I've been doing some testing, and it appears no way of getting around displaying a play button. I have to create a new slide with a trigger play button, or set a cover page in the player settings. Both methods do the same thing. Its annoying that browsers do this as it removes that seamless effect I wanted by having the storyline block just play automatically. I'd be happy to open a support case if you were confident of getting it to play automatically? Thank you for your time.
Hello KimRushbrooke-9,
I'm happy to help! I just have one follow-up question to better understand the situation.
Are you testing the published output on a mobile device or a desktop/Mac? If you're using a desktop/Mac and your first slide contains only text and an image, the Storyline block should play automatically.
If you'd like us to take a closer look or help further with removing the play button, feel free to open a support case and share your Storyline project file.
Hi Eric. Thank you for your support. I have followed the links sent by other staff members about the history of this for others. I have it working but had to place a slide before the slide with audio, and place a trigger (button) on the first slide. I did try just duplicating a slide (without the audio) and put a (next slide end of timeline) trigger but this didn't work. I real want to have a seamless experience and get the audio to automatically play. Background: its a storyline block in RISE 360. It works perfectly in storyline itself. From the history I've read its to do with a chrome setting that cannot be overcome. It seems to me something simple but that is not what it is. Grateful
Thanks so much for your detailed update, KimRushbrooke-9! I appreciate you sharing what you've tried so far. I'd like to have our team take a closer look at your setup. I've opened a support case on your behalf so we can better understand and test this further.
We'll continue the conversation over in your case.
Hi Eric. I just posted a solution to my issue. In short - it was because I am using a microlearning template, which I never mentioned in any of my posts. I figured this out when Luciana asked me to upload working files for the team to review. It was during this process of preparing files for your team to test that I realised the difference. Thanks so much for all you help though. Have a great week.
Thanks for sharing the feedback, KimRushbrooke-9. Let me know if you encounter the issue again when using a regular Rise lesson.
Have a great week as well!
