Forum Discussion
Black screen and video play button shown for storyline 360 upload
Thanks so much for your detailed update, KimRushbrooke-9! I appreciate you sharing what you've tried so far. I'd like to have our team take a closer look at your setup. I've opened a support case on your behalf so we can better understand and test this further.
We'll continue the conversation over in your case.
Hi Eric. Thank you for your support. I have followed the links sent by other staff members about the history of this for others. I have it working but had to place a slide before the slide with audio, and place a trigger (button) on the first slide. I did try just duplicating a slide (without the audio) and put a (next slide end of timeline) trigger but this didn't work. I real want to have a seamless experience and get the audio to automatically play. Background: its a storyline block in RISE 360. It works perfectly in storyline itself. From the history I've read its to do with a chrome setting that cannot be overcome. It seems to me something simple but that is not what it is. Grateful
Thanks so much for your detailed update, KimRushbrooke-9! I appreciate you sharing what you've tried so far. I'd like to have our team take a closer look at your setup. I've opened a support case on your behalf so we can better understand and test this further.
We'll continue the conversation over in your case.
Hello Luciana and Jose. Firstly apologies for not getting back to you last week. I don't work Thursdays and Fridays. So, interesting exploratory work this morning. I was preparing files and links for you to review via Case #01130031 - Black screen & video button shown for storyline 360 via RISE. Well in the process of preparing the files for you via my test RISE course, I noticed it was working!... What!?. Then I realised the difference - itt doesn't work in a microlearning design and does work in a traditional design - wow. I never mentioned this in any of my forum posts. Not very often we learn something new but I did today! So I closed the case. I am also sorry for the effort from your amazing team, but you did help me figure this out. It was absolutely a case of - "process of elimination". Thank you