Forum Discussion
Black screen with Play Icon
When I upload my Storyline scenes to Articulate it comes up with a black screen with the Play icon in the middle of it. I've not had this in the past and can't work out what I need to switch off or add to my initial slide. I'm sure this is a rooky error so thank you in advance for any guidance.
10 Replies
Hi Bridget,
I'm glad to see Jonathan_Hill is helping you out!
If you need additional assistance, please feel free to share a copy of your course with us in a support case. We'll delete it once troubleshooting is complete.
Hi Bridget. This usually happens if you have media (video or audio) on your first slide, and WCAG and most browser protocols prohibit 'autoplay' of media on first load.
This thread contains more info and some workarounds.
Black start screen | Articulate - Community
But in my experience, if you add a completely blank slide at the start of your project, remove the default Back and and Next buttons, and then add a trigger "When timeline starts jump to next slide", this can trick Chrome, Edge and Firefox into loading your true first slide without showing the black screen and Play button.
This won't work on mobile devices, however, and in some corporate intranets, so I'd recommend testing it.
Hi Jonathan,
Thanks for the workaround hint with the mentioned trigger. I tested it, and it works perfectly when played in the Storyline Player. However, after integrating the interaction into the corresponding Rise project, the voice audio is no longer audible. Without the blank first slide it's audible but then I have those annoying black screen elements. Do you have any idea why this might be happening?
I'm afraid without seeing the specific file or understanding more about the environment/browser/LMS your Rise course is running in, it's difficult to say. If you're only relying on the timeline to cue/trigger the audio, you may want to add a specific trigger (Play media X when timeline reaches X) perhaps?
Thank you so much Jonathan for your reply. Much appreciated. I'll go through those steps now. Thanks again.
