Forum Discussion
Blank White Page and/or Content is loading
Hi All,
We are experience sporadic issues of "Blank White Page" or text saying "Content is loading" with our exported scorm in our LMS system (Kineo/Totara).
Having tried many different browsers...
We are having the same issue. According to SCORM cloud our file is fine. This is happening with anything in our LMS that was made with Rise.
Modules that used to open fine are no longer opening. All we get is a white screen. Cookies/cache cleared for all time and the issue persists. Our IT says it is a Rise issue, not our system.
Hi Nichole,
You mentioned that your modules opened fine before. Is this only happening for these modules, or is it happening to newer courses too? Have there been any updates made to your older modules (e.g., deleting a lesson in a course and updating the course in your LMS)?
It is happening to ones i just uploaded today that i have never taken before. As well as to ones that worked fine for me before and i completed.
Hi Nichole,
Can you check with your LMS if an option to load the course in a new window is enabled? The same thing happened to someone else, and disabling this option worked for them.
