Forum Discussion
Blocks not loading when Rise course is viewed
Hi everyone,
I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered:
- Fixed: Some blocks were disappearing when users scrolled rapidly.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported.
Hey all!
I'm curious to see if anybody else is still experiencing issues with the blocks loading. We are still seeing it in Preview, Review, and when published to our LMS. We have republished the course, and even tried replacing the blocks that seem to be affected by it, in addition to all of the standard problem solving things (different browsers, different users, different internets, clearing cache).
We are also seeing where continue buttons are not flipping to continue, even when all necessary actions are completed; however, scrolling up quite a bit and scrolling back down will trigger the change. I'm mentioning this because it feels connected since the solution referenced scrolling too quickly caused the issue.
Hoping there are some other tricks we can try before reopening a support ticket!
Hi MeaganMartini​!
Sorry to hear you're still having trouble with Blocks loading in Rise 360!
I see that you had previously been working with my colleague Enelluar, through a support case. I've updated your case with the feedback you've just shared.
Enelluar should be reconnecting with you via e-mail shortly!
