I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

AshleyT-Pollard
Staff
6 years ago
Hi Evan,

We recently released a fix for this in Storyline 360, and the next update of Storyline 3 will include the same fix.

I know this is impacting your work and causing a lot of frustration. I'm sorry I have to add to that by not having an update to share, but as soon as we know more the team will post in discussions like this one.
- BethMcGoldrick
  Community Member
  6 years ago
  YAY!!!! thank you for making this a priority!
- frederichourman
  Community Member
  6 years ago
  Hi Ashley,
  
  I am using Storyline 360, but the issue still persists. Images are blurry and along with that if I insert any video, it is also very blurry to the extent that I cannot publish it and the output when published does not look "Professional". Cannot use this published output!
  
  Is there any fix for this?
AlyssaGomez
Staff
6 years ago
Hi Stian,

I hear your frustration, and I’ve updated the team on this bug’s continuing impact. It’s now in the best place to get the attention it deserves.

Our process for developing Storyline 3 updates is different than it is for Storyline 360, so we aren’t able to keep them in sync. We do occasionally release fixes between updates, but that can introduce risks so we undertake that only in limited circumstances.
YusufPatel
Community Member
6 years ago
Is there any update on this yet? Still not heard anything?! Seems as though this thread is not even getting checked?....
StianLarsen
Community Member
6 years ago
For me, on SL3, everything is blurry. Pure text. Shapes. Images. Everything gets scaled down about 1.001% or something, making it all blurry in chrome (published) and preview. There are also a lot of other strange issues. Borders at 2px looks messy and cant be used. Sometimes moving an item will snap it to 0.5px, making it blurry even in production. To fix this I have to open size&position and nudge 1px each direction. Using the hotspot shapes will not work properly until I remove outline, as the default 2px border width messes up the triggering on the hotspot. I've got lots and lots of examples, but it seems we're not prioritized on SL3 at all. :/
- BrengreLITTY
  Community Member
  6 years ago
  Well... maybe you're not priotized on SL3, but be reassured that we are not prioritized on SL360 neither. We met the same issues here. Blurriness, odd borders (i'm creating frames by hand...), alignment issues, absurd bugs such as triggers no readable anymore, etc.
GerryWasiluk
Community Member
6 years ago
What you might want to try is to use the Classic Player and keep your course a fixed size to prevent any scaling. If you can get your captured image about the size of your course screen and then have the image be an EMF you might get good results. The key is to prevent the least amount of scaling.
RenGomez
Staff
6 years ago
Hi Everyone,

Good news! We just released Update 7 for Storyline 3! Here are the details.

It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.

Please download the latest version and let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
- EvanIngber-31db
  Community Member
  6 years ago
  Thank you! I think it's ironic that even though this is a big win for the community, I just convinced my company to purchase 360... I did the 60-day trial and won over our executive team.
KelleyLikes
Community Member
6 years ago
Issue: Screen captures are fuzzy in Preview and Published.

Solution:

1.      Set Screen size to the usual 16:9

If you captured in the smaller size, you must first change it to 16:9 and then do steps 4-10.

2.      Capture as usual.

3.      When finished capturing:

4.      Design Tab

5.      Story Size Button

6.      Story Size Drop Down to Custom

7.      Do NOT uncheck the Lock aspect ratio box

8.      Change the Height: to 1200. Width should go to 2047.

9.      Leave the radio button to Scale to Fit.

10.   Hit the OK button.

This will resize all of your captures to a SUPER large screen size.

Set your viewing to 40% to work.
AlySummers-05d5
Community Member
5 years ago
Hi Lauren - thanks so much for reaching out. The project itself is confidential and I am unable to share it. I can create a dummy version and upload it if you would like to continue the conversation, though I have found a workaround outlined below.

The workaround: SVG images. However this work around adds a significant amount of time and effort on my part, because Storyline doesn't accept SVG files...Essentially what I have to do is first export my images as SVG files, then import them into PowerPoint, then import the PowerPoint into Storyline. Once done the images scale PERFECTLY and look crystal clear in both Chrome and Firefox.

Here's the sticky part though: Only Office 365 offers native support to SVG images.

All of this could be avoided if SVG's were added as an accepted native file type in Storyline.

I found this thread (which goes back 2 years) requesting that this feature be added: https://community.articulate.com/discussions/articulate-storyline/svg-files-for-sl360-on-the-roadmap?page=2#reply-689554
- LaurenConnelly
  Staff
  5 years ago
  I'm so glad you found a workaround, Aly! It sounds like that approach offers the exact outcome you're looking for.
  
  We don't currently support SVG files in Storyline, but we do have a current feature request that was submitted to our product team. SVG support is not on our roadmap, but if our team decides to make this an addition in future updates, we'll let you know in this discussion!
RitaKlybe
Community Member
4 years ago
Hello,

Any suggestions how to avoid blurry images in Storyline 360?

We use Modern player and after publishing all images/icons look poor quality. Please advice how solve this issue.
TsvetyPendeva-0
Community Member
4 years ago
This bug is obviously back again!!! After the latest update of Storyline 360 - to version 3.48.24159.0 January 21, 2021 - both my Preview and Published images, no matter in Chrome, Firefox.. are blurry and awful looking - same project re-published. Modern Player, Story size 720 x 405
- BethMcGoldrick
  Community Member
  4 years ago
  I noticed that as well this week.
- MattMcGuire-280
  Community Member
  4 years ago
  Articulate- are you guys working on this? Because it's really irritating.