Forum Discussion
Blurry images in Storyline 360 November 2021
Support says it's a bug. But I don't understand why isn't everyone complaining about blurry images here? I can't believe hundreds of users are suffering in silence, so am I the only one?
Hi, everyone.
I want to reiterate what Michael mentioned a few days ago: this is not the expected behavior, and we are actively investigating the issue.
Based on the support cases received through this thread, there are multiple scenarios discussed here (SVGs, screenshots from third-party apps, images created in Photoshop, etc.), which might require different fixes.
If you haven’t yet, we encourage you to submit a sample project where you’re experiencing the loss of quality in images to our support team, so it can help us in our investigation.
We’ll keep everyone posted as we know more.
Hi Maria
There is just 1 scenario here - images are blurry when published, end of story. You don't need more sample projects. You have replicated the problem going back at least 2 months (Case #03001137) - so this kind of "reply" really doesn't help us.
Another thing is you might want to consider is what we had for breakfast, what star sign we were born under and whether or not our monitors are calibrated to an exact specification when we created the image files.
