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RobertFreeman-6's avatar
RobertFreeman-6
Community Member
2 months ago
Solved

Camtasia & Closed Captioned Projects in Rise

Upon creating a project within Camtasia and exporting, the captions file within the designed Camtasia project do not appear when adding the Mp4 into Rise. I've attempted to DL the project via standard Mp4 & Mp4 Smart Player to test both versions, and neither populate the captions within the project. Does Rise not support auto-captioned files created from within Camtasia?

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  • StevenBenassi's avatar
    StevenBenassi
    2 months ago

    Hi RobertFreeman-6! 

    Sorry to hear you're having trouble incorporating Camtasia content with Rise 360!

    I found a similar discussion from another user, where my colleague Tom shared some insight on this behavior.

    I assume the Camtasia content is embedded in a player which would house the missing elements. When you insert the video into Rise, you're only inserting the video.

    Two options:

    • Upload the published Camtasia files to a server and then insert them into Rise as an iframe.
    • Export the Camtasia CC file. Import the mp4 video into Rise and insert the CC. You lose the other Camtasia elements but you do retain the CC.

    Hope this helps!

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi RobertFreeman-6! 

    Sorry to hear you're having trouble incorporating Camtasia content with Rise 360!

    I found a similar discussion from another user, where my colleague Tom shared some insight on this behavior.

    I assume the Camtasia content is embedded in a player which would house the missing elements. When you insert the video into Rise, you're only inserting the video.

    Two options:

    • Upload the published Camtasia files to a server and then insert them into Rise as an iframe.
    • Export the Camtasia CC file. Import the mp4 video into Rise and insert the CC. You lose the other Camtasia elements but you do retain the CC.

    Hope this helps!

    • RobertFreeman-6's avatar
      RobertFreeman-6
      Community Member
      30 days ago

      Thanks, Steven! After a bit of internet searching, I was able to determine that option two (separate CC file) was probably my best bet in this scenario. It is unfortunate though, that the player file isn't able to be uploaded in it's original player format. Will the Mp4 player uploads allow for multiple player types in the future? 

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