Forum Discussion
Can this be avoided?
Yes. When you have media on the first slide, the browser creates the play button which requires user activation. There are a couple of ways to fix this:
- Create a first slide that serves as a gate and auto advances to the second slide.
- In the player, create a cover screen. You'll still get the play button, but the cover image looks better than the black emptiness.
Here's a tutorial.
Thankyou for time and assistance. Weilen dank.
You are a very cool man (Kuhlmann) Like youve never heard that one right? :)Seen your name around for years (decades?).. hope all is going well with you sir.
I also have this issue. I had already played David A's youtube video showing how to get around it. The known cause/explanation doesn't seem to match up for me because my audio and video are not on the first slide. The second slide has an mp4/video introduction. So not understanding why my first non-interactive slide still produces the black screen. Unlike what @Cary Glenn said below, this occurs in both A360 review and also in the LMS.
Hi Cheryl!
Happy to jump in here!
Our development team is tracking a known issue that causes:
- Play button shows even if there is no media file on the first slide and there is closed caption
I've linked this discussion to the bug report so you can be notified as soon as a fix is in place. In the meantime, as a workaround, we suggest rolling back to a previous version of Storyline 360.
Thank you for your patience. Sorry if this has been slowing you down!
Hello Cheryl!
I am happy to share that Storyline 360 (Build 3.83.31444.0) includes the fix for the bug in the play button that Steven mentioned above!
All you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
Please let me know if you have any questions.
