Cannot import slides

I'm currently on the latest version and everything seems to work.

I just installed Articulate 360 yesterday (so it is up to date) and tried to import a 2021 storyline course in order to update it to our new template. Everything looked fine during the import, except that no slides were imported. There was no error message, just a blank scene. A colleague of mine also tried to import this file with no success.

I also tried to copy and paste slides, but that did not work either. At first I tried to copy/ paste an entire scene, but it did not work. Then I copied multiple slides, that did not work. Then I copied the first slide and it DID work. However, trying to do individual slides after that it did not work.

I have no problem importing other courses.

The course that I am not able to import works just fine when previewed. It consists of both regular slides and has quiz slides. The course is on my C drive, not a network drive. 

Any thoughts on how to bring the course into our new template?

Hi Bill,

Thanks for reaching out! I understand you are having an issue with importing a course into the latest version of Storyline. It looks like you have tried the general troubleshooting steps. Would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?

I am having the same trouble with importing slides from one Storyline360 file to another.  All files reside on my PC. The import process starts out ok, and I am able to select the screen I want to import. However, after clicking Import button, a new empty scene is created. I have tried multiple methods similar to Bill Simpson above, with no success?  I am on the latest version of Storyline 360. The file I am importing was only created a month ago.  Help!

Hi Keith - I submitted my files and Mark from Articulate support found that there were corrupted layers in the slide master of the course I was trying to import. Deleting them fixed the problem. I am not sure how he identified the corrupt layers.  

Glad to hear that deleting the unused Feedback Master Slides did the trick, Keith! Thanks for sharing what worked for you in this thread. I'm sure it will be helpful to others who come across this post. 

Great call opening a support case, as well! You were in great hands with my colleague, Jan. If any other questions come up in the future, feel free to reach out in the E-Learning Heroes Community!

Have a wonderful weekend! ☀️

I am having this same issue. Importing PPT slides or any slides from another Storyline file is not working. I also have tried reverting back to the previous version of Storyline360 (version 3.79.30921.0) as well as clearing all unused master slides and feedback master slides. 

Hi Laurie,  I went down this rabbit hole pretty far, and had multiple threads with Articulate help folks.  The best I could get for a solution is that the particular Storyline file is corrupt. What I needed to do was to create a new clean Storyline file from scratch, then put in all the settings/dimensions/theme as I had in the broken file.  Then import slides from the broken file. Not great, as there will likely be slide cleanup work to get the course back in shape.   Lastly, be on the lookout for having too many masterslides for screens and also for layers (different masterslides for layers). I would suggest keeping it to less than 10 of each.

Thanks for the info Keith! I ended up starting from a new Storyline file as well since cleaning up the master templates didn't work for me. I also uninstalled and reinstalled the latest version of Storyline and I haven't had a problem importing slides (from PPT or another storyline file) since then. So, for now, it's working!

I am also having this same issue today. trying to import a template i spent over a month creating and need to update my other new course to our new template. When i import it the scene is blank.