Forum Discussion

ChrisDorna's avatar
ChrisDorna
Community Member
3 months ago

Cannot remove section (stuck in processing)

Can anybody tell me what I am doing wrong in my attempt to delete a section from a Rise-project?

Al already tried:

  • Refresh screen
  • In a duplicate version
  • In a copy to another user
  • I have rechecked and it still hasn't gone - I will have to continue copying it over to a new course - it has been working all this time with no issues - 2 years no issues - I am not sure if the AI free trial as caused an issue but it is strange 

    it is not my browser I am using chrome 

     

      • DeeLota-da2612e's avatar
        DeeLota-da2612e
        Community Member

        I have logged a ticket for the same problem with the same course but on a different section it appears that the first issue i had fixed it self when i tried to delete it 1-2 days later - I am hoping this will do the same. (not ideal)

  • Hi Chris and Dee,

    I'm sorry to hear about the trouble with deleting sections. I tested this on my end, and I was able to delete a section from a sample Rise 360 course.

    For initial troubleshooting, I recommend the steps below:

    1. Please clear your browser cache and cookies, then reaccess the course.
    2. Use Incognito mode to rule out possible browser extensions that may be causing the problem.
    3. Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.

     

    Let me know how it goes, and I'll be more than happy to assist further.

    • DeeLota-da2612e's avatar
      DeeLota-da2612e
      Community Member

      all is ok now thanks - I deleted the cache but I had only done it within the last hour which is why it wasn’t deleting. - I redid it and deleted it from the beginning and it now it has since  deleted. Thanks  

  • I have had the same issue today - and not ideal i am copying the content to another course as it will not delete even clearing the cache