Forum Discussion
Can't see player properties window popup
When I click the "Player" button in Storyline, the player properties window pops up as a transparent window (you can just see the outline) and there's an error chime when I try to click on anything else until I click "escape." I can't see or edit the settings in my player at all.
Hello darcymcg,
Sorry to hear that you ran into this issue. I recommend repairing Storyline 360 to fix the behavior. You can also try disconnecting your second monitor if you're on a dual monitor setup to see if this helps as well. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.
I have this issue all the time with a multi monitor setup. The actual window may be partially or fully offscreen. You can also try the keyboard shortcut for moving the window back into view. I believe it is shift-winKey and one of the arrow keys. Hold down shift-win and try several arrow keys. You may get it to reappear on one of the screens.
Thanks, Nathan - it seems like I can see the whole outline of the window, but it's just transparent. I always appreciate learning hand command shortcuts, though!
I see that too; a transparent border with the actual content located elsewhere, usually off screen. If move the main SL window to a different screen, that usually helps also.
