Forum Discussion

KaoutherAkid's avatar
KaoutherAkid
Community Member
2 years ago

Circle shape looks pixelated

Hi, 

Whenever I try to add a circle from the shape button, the border of the circle looks pixelated (like it is of low resolution). Things look fine when I preview the slide but not when I'm working on it. Any suggestions? 

I'm attaching a screenshot below. 

Thank you.

    • EricSantos's avatar
      EricSantos
      Staff

      Hello Denise,

      Thanks for reaching out! I'm happy to help. Are you also having the same issue as Kaouther, where circle shapes look pixelated?

      If so, I recommend checking your scale settings. You may right-click on the Windows desktop and select "Display Settings" to check the scale settings:

      If the scale is higher than 100%, try using 100% and see if it helps with the pixelation. Let me know how it goes, and I'll be more than happy to assist further.

  • I am having this same issue right now---any fixes?

  • Hi Kaouther! 

    Thanks so much for following up in this thread!

    I see that you also let our colleague Mick know about what you're experiencing within your private support case. I see that he has followed up with you via email about our Engineers taking a closer look at this for you. Thanks so much for your patience! 

    If any other questions come up in the meantime, please feel free to let us know in your case! Happy to help! 

    Hope that you have a great start to your week! ☀️

  • KaoutherAkid's avatar
    KaoutherAkid
    Community Member

    Following up on this after the issue appeared when I uploaded an image that has curves. 

    Any ideas? 

  • Hi Kaouther!

    Sorry to hear you are having issues with pixelated assets in Storyline 360! I see that you've already opened a support case and received some feedback from my colleague Mick.

    We'll continue this conversation over in your support case!

    For other users who have also run into this problem:

    Our engineering team has begun looking into this issue as it might be related to a possible software bug. As a workaround, you can add a shape outline by increasing the weight by 1px at minimum to make the edges more refined.

    This article goes into more detail on how we identify and tackle bugs.

    Thanks so much for letting us know about this, and I’m sorry if it’s slowing you down!