Forum Discussion
Click on image won't zoom anymore
All of a sudden I notice that images don't zoom/enlarge when clicked anymore in Articulate Rise. I don't know when this stopped working, I only just noticed it. I have the box "Enable zoom on image ...
Hi Kompetenslaget,
Thanks for reaching out about your images no longer zooming in Rise 360! I was unable to replicate this behavior on my end.
- If I understand your screenshot correctly, you are using a Three column grid block. Is that right?
- Are you experiencing this behavior in other blocks as well? If so, please share!
- What image file type are you using in your course? Here is information on best practices for images in Rise 360 for your reference.
We'd be happy to look at a link of your course in this thread or privately in a support case.
Looking forward to hearing from you!
Hi!
This happens on every image no matter if I use three column grid block. It just started happening, it never happened before. I am on a Mac, but things always worked fine up until recently when I discovered that the zoom feature didn't work anymore...
Hi Kompetenslaget!
Glad to see Luciana has been helping you!
Sorry to hear you've run into this setback. To clarify, are you experiencing this behavior across all supported browsers, or is it local to one? Also, it would be helpful to see a link to the course that's giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?
We'll delete it from our system as soon as troubleshooting is complete!
