Forum Discussion

MichaelNilss577's avatar
MichaelNilss577
Community Member
8 months ago

Click on image won't zoom anymore

All of a sudden I notice that images don't zoom/enlarge when clicked anymore in Articulate Rise. I don't know when this stopped working, I only just noticed it. I have the box "Enable zoom on image ...
rise 360
AliciaZaragoza-'s avatar
AliciaZaragoza-
Community Member
6 months ago

I am also now having this same problem, which I didn't in the past. Are there any other suggestions or anyone looking into this issue?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hello Alicia and Katie, 

    Sorry to hear that you ran into this issue. 

    I'd like to ask a few questions to help clarify our experience. 

    • How are you testing your course? Are you accessing it through an LMS, or can you also replicate the behavior in Rise 360 using the preview function?
    • Can you replicate the behavior in Review 360? 
    • If your course is hosted on an LMS, try testing it in SCORM Cloud. Can you observe the same behavior there? 
    • Is the issue browser-specific?

    If your course is not specific to one environment such as your LMS, please upload a copy of the image/s that is not zooming here so we can check what's happening. 

    Looking forward to hearing from you!

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