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GrahamCohen's avatar
GrahamCohen
Community Member
2 years ago

Closed Captions Editor not Loading

Is anyone having issues with the Closed Captions editor not loading the VTT file?  I have a course i've built for a client and each slide has an audio file embedded into it.  All of these audio files have closed captions added and it's been working just fine.  Suddenly I cannot edit my captions.  I select any slide and select the audio file and press the Edit Captions button.  the captions editor loads but I get a constant three dots loading and get nothing to load.  I can leave it for an hour but nothing will ever load.  I'm not a new user and have been building courses for a long time and have never had this issue in the past.

I've attached a screen shot of what i'm seeing.  Anyone have any ideas?  I'm using the latest build of SL360.