Forum Discussion
Closed captions not appearing
Not sure what happened with the last update, but now closed captions are not appearing on my video.
The project is a single slide, video dropped in and the srt file uploaded.
when i look at the captions editor all the captions are there, when I preview the file, the first caption appears then nothing after that.
This issue started today after the update, didn't have the issue earlier today when i did the exact same process.
anyone else seeing this?
this is what support sent me,
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-launch-desktop-authoring-apps#install-previous-versiondid the rollback and it works fine now.
- ShawnMcCreightCommunity Member
I am also experiencing the cc button in the player randomly appearing and disappearing. I reverted back to the July 30 version and it is present on all slides as expected.
- ErnieHohengasseCommunity Member
Any update on this. Update 91 has its own issues as noted by Larry. The captions will start and then the CC button will go away. Clicking Prev brings it back for a while and then it will go away. For the time being, I am running the last July update.
Hi ErnieHohengasse & ShawnMcCreight!
Sorry to hear you've run into this setback!
It would be easier to troubleshoot this behavior if we could see copies of the .story files that are giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?
We'll let you know as soon as we receive it!
- KairasMistry-9dCommunity Member
I just ran the latest update. It has fixed the issue.
Thank you! Hi everyone,
We've released Update 91 this morning which includes a fix for when only the first line of closed captions is displayed. To take advantage of this fix, you can update your Articulate 360 desktop app.
Please let me know if you have any questions or need additional assistance!
- KairasMistry-9dCommunity Member
I am having the same issue. I have a variety of situations where I need CC, mp4s and also audio files that I've added to a slide. It seems that only the first "caption" displays and then after that nothing!
We're working on our enterprise-wide compliance courses, and it is crucial that cc work.
Incidentally, it's the same files (with slight modifications) that we used last year, and CC worked then.
I've seen some replies reverting to SL version prior to the last update (not even sure how to do that).- AriAvivi-744c07Community Member
this is what support sent me,
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-launch-desktop-authoring-apps#install-previous-versiondid the rollback and it works fine now.
- GiovanniFinottoCommunity Member
Hi,
can you tell me which version then does not create the problem for you? so, can you publish mp4 with CC created in storylines?
Thanks
- PollyFanchin-21Community Member
I am having this same issue with CC text not appearing when it should be. What will be the fix on the system for this?
- JanetCCCommunity Member
Having the same issue. Going to roll back a version until this gets fixed.
- ErnieHohengasseCommunity Member
I am also having the same problem after today's update. Can we get this update rolled back. This is a big problem because I have two courses to release and am now not able to.
- ErnieHohengasseCommunity Member
Just rolled back to the previous version and that appears to have fixed the problem for now.
- LarryBurkeCommunity Member
Same here, only part of the first CC shows, then nothing on videos, or slide with audio.
- LarryBurkeCommunity Member
Captions is checked in Player Controls, shows no CC button. This is so frustrating.
- StacySpringer-6Community Member
I am having the issue in my Web Exports as well!
Hi Everyone,
We've released Update 91 this morning which includes a fix for when only the first line of closed captions is displayed. To take advantage of this fix, you can update your Articulate 360 desktop app.
Please let me know if you have any questions or need additional assistance!
- LarryBurkeCommunity Member
This Update did NOT work. Now the CC button randomly shows on some slide and not on others, even though it's selected in the Player Controls.