Content Library not loading.

Hi Anita,

I'm sorry to hear you've run into trouble with Content Library! 

I'd want to start by checking the network endpoints and ports detailed here. You may need to enlist your IT Team to help with that! 

Let us know how it's behaving after going through those steps. 

i am a remote user.  after many months of dealing with this issue, a coworker suggested I tweak my VPN.

Ta da!!! now it works with no problem

Hi, Lee. Sorry you've hit this roadblock!

I've created a case on your behalf for our Support Engineers, so we can help get you up and running as quickly as possible. Someone from the team will be in touch and I'll also follow along!

Pro-tip: if you or anyone else run into any other issues, here's where you submit a ticket directly with our Support Engineers!

It is so strange.  I have had the issue at home and at work office.  I used to get it more often and it has been working for a while.  One strange thing is it will work and not work all within the same day.  What is even stranger is I just checked Rise and I could upload images with no issue.  But Storyline is still giving me the exclamation points.  So for now I am finding the image in Rise, saving it to My Pictures, going into Storyline and adding picture from file.  I don't understand what is going on at all.  

Hi Anita,

First, just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

I see that your subscription is valid and just began earlier in January. That shouldn't have had an impact on your accessing Content Library, as the trial of Articulate 360 allows for seeing all the Content Library elements, but only downloading certain templates and characters. 

Since you've already allowed and opened those ports and are still having difficulty I'd want to have you work with our Support team to take a closer look at your settings. I'll open a case for you and they'll be in touch via email as soon as they can. Keep an eye out for the confirmation email from Support@articulate.com. 

Hi Ashley, Having the same issue as Anita is experiencing.

On further investigation when I search under photos, it will display the first six rows then it reverts to the triangle/exclamation icon for all the other rows, I click the Load  more results button and another six rows of images is displayed and then the triangle/exclamation icon is displayed for all the other rows.

Does not seem to be an issue hen you search for icons, they all display and it is quick.

Also no problem searching for videos......

Illustrations just does not display anything just the triangle/exclamation icon.

Glad that worked Anita! 

Gerry, did you already go through the steps to enabled the network endpoints? If so and you're still running into issues, our Support team can work with you one on one to do a more in-depth check! 

Hi Ashley, I'm having the same issue that Anita originally logged and my IT Department have looked at the network end points and can't see any issues from their point of view.  It's only with Illustrations as I am unable to use Characters, Photos, Icons and Videos.  Could a support engineer get in touch please?

Thanks

I am also still having problems - our IT team have checked at their end.  I have found the problem to be even worse today since I downloaded the update.  This is only affecting Storyline, I seem to be able to access the content library in Rise OK  - so it looks like something is blocking between yourselves and us.  I have provided our IT team with all the solutions noted above, but this isnt helping