Content Library not loading.

Help Help!!!! Same here after the new update I have lost my content library pics and my IT department here does not support Articulate... I am not sure what to do and I am not a tech person. Can I somehow undo the update so I can get my content library back?

Hi Julie,

Thanks for reaching out. 

We have a feature that allows you to install a previous version if needed. Check out the directions here.

We'll be sure to pop in and share any other updates as well.

Hi all,

Thanks for your patience while our team fixed the issue where Content Library 360 search results wouldn't always load for authors behind a proxy server. Today's Update 33 hotfix resolves the problem, so be sure to download and install the update today from your Articulate 360 Desktop app! 

Hi Everyone

Im pleased to say that it looks like the issue is resolved.  I completed some testing over the past few days and the Content library worked better than it ever has!!

Success!!!

Thanks everyone 

Same thing!  I just submitted a case (#02031786). 

I can't get anything from Photos and Illustrations, but the others are working.

Thanks for reaching out to the support team, Rachel. You should be hearing from someone soon.

Hi, I am having the same problem, unable to view or download any icons from within SL 360. 

I am using the new trigger feature which is awesome so don't want to roll it back.

Please advise urgently when this will be fixed.

Hi Tania,

Thanks for reaching out! I've opened a support case on your behalf where one of our support engineers will reach out and help you troubleshoot why you're unable to view icons from the Content Library!

And we appear to be having the same issue. I'm trying to download assets from Content Library 360 in SL360 and while I can see the images with no issues, I receive an error message that something went wrong when I try to download. 

I would also rather not have to roll back to a previous version.

Thanks!

I am having the same issue. When using Rise (online) I get several rows of thumbnails and then a few rows of warning triangles. If I click on a warning triangle the 'mystery' image imports. I can replicate the issue in the locally installed Storyline 360 except clicking on a warning triangle leads to a 'download failed' error. I ran diagnostics through the Articulate 360 Web App and found a clue under the LOGS > LATEST MESSAGES:  

[10:19:40] Download failed: https://pixabay.com/get/54e8dd474a50af14ea89877ecf29327c1322dfe05455734f752b7bd5.jpg; The remote server returned an error: (503) Server Unavailable.

There are dozens of entries for what appears to be several images over the course of just a few seconds. Our IT support desk has asked that connect with customer support. I stumbled upon this thread and figured I would update with my details first.