Forum Discussion

JasonSwan's avatar
JasonSwan
Community Member
3 years ago

Correct answers in exam are marked incorrect when student exits exam and returns.

Hello, we are stumped by this issue. We have an Exam lesson that draws from 8 question banks. We are finding that when a student exits the Exam and then returns to the Exam from the LMS, whether pri...
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JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Jason, 

Thanks for sharing a detailed description of the behavior you're experiencing and for listing all of the troubleshooting steps that you've already taken. This definitely helps us streamline the process of identifying what's causing the behavior on your end. 

I went ahead and opened a support case on your behalf so we can get you in touch with our support engineers who can help test the issue with you. Your case is in good hands, and someone from our team will be reaching out shortly via email!

  • JasonSwan's avatar
    JasonSwan
    Community Member
    3 years ago

    @Jose Tansengco After receiving an initial recommendation from a Customer Support Engineer, I replied back that the solution he proposed did not fix the problem. I have since reached out to him again. It has been 5 days and I haven't heard back from him. Is there a way for me to look up my case online (I have the case number) so that I can get additional troubleshooting support? I'm feeling like I was just dropped since the first solution didn't work.