Forum Discussion

MaryJames-bdc0f's avatar
MaryJames-bdc0f
Community Member
29 days ago

DeepL translations and xlf files don't work

When I export an xlf or xliff file from a Rise course and then drop it into the DeepL translator (Pro version), it displays an error message: 

 

Course Title.xlf

This file couldn’t be translated due to a technical issue. (unsupported_document_version)

 

Anybody know why this happens or knows of a workaround?

 

Thanks.

localization

3 Replies

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    28 days ago

    Hi MaryJames-bdc0f,

    Thanks for reaching out!
    The issue you experienced may have been related to the outage of many third-party services last night. Are you still experiencing the issue with uploading translation files to DeepL? If yes, are multiple translation files affected or just a select number of files? If you're still consistently experiencing the behavior, please open a case with our support team here so we can request a copy of your Rise 360 translations files for testing.

    • MaryJames-bdc0f's avatar
      MaryJames-bdc0f
      Community Member
      28 days ago

      Thank you for your response. This issue happens to both myself and my teammate. It has been a real challenge to figure out what to do. I will open a case and see if you can figure out what's happening.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        25 days ago

        Hello MaryJames-bdc0f, 

        Great call opening a support case! I see that you're working with our colleague Lejan. You're in excellent hands! 

        We'll continue the conversation over in your case. 

        Have a wonderful start to your week!