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ShaneMurphy-8f6's avatar
ShaneMurphy-8f6
Community Member
5 days ago
Solved

Disappearance of default underline formatting on hyperlinked text and URLs

Up until yesterday, any text that I hyperlinked would automatically format to the Theme colour and be underlined, by default. Today, the automatic underline formatting on text links has disappeared in all my Rise objects. And now all my text links are not immediately obvious to the eye because my Theme colour is a deep navy. Is this a bug in the latest release of Rise?

  • Hi Luciana,

    Thanks for looking into this but I discovered today that it was a rogue Chrome extension that was causing the problem. Once I removed the extension, the problem went away.

    Regards,

    Shane

2 Replies

  • Hello ShaneMurphy-8f6​
    I'm sorry to hear you're having trouble with the hyperlinked text showing up as expected. I tested this on my end and can confirm that I experience the hyperlinked theme color and underline in my sample. Happy to learn more!

    • What specific block type are you experiencing this behavior in?
    • Are you experiencing this while editing your course or when viewing in Preview, Review 360, or a published output
    • I'm curious if this is happening in any other courses you're working on, or just this one? 

     

    As a troubleshooting step, I recommend checking to see if you experience the hyperlinks correctly in an incognito window in one of our supported browsers. If you're still experiencing this issue, we'd be happy to take a closer look at a screen recording of this behavior and a copy of your course in a support case

    Looking forward to hearing from you! 

    • ShaneMurphy-8f6's avatar
      ShaneMurphy-8f6
      Community Member

      Hi Luciana,

      Thanks for looking into this but I discovered today that it was a rogue Chrome extension that was causing the problem. Once I removed the extension, the problem went away.

      Regards,

      Shane