Forum Discussion
Docebo won't trigger completion of Rise SCORM file
Hi All - I'm very stuck trying to get my LMS, Docebo, to trigger completion (or even save the place) for someone completing a Rise file. When they complete the training, it isn't logging the comp...
I am a newbie here and trying to figure this out. We are experiencing the same issue here. I am so frustrated. I have opened tickets with Articulate and Docebo and double checked their suggestions. I ran a SCORM Cloud diagnostics, re-uploaded, restarted, and had another person enroll to check and make sure it was not just my account user.
It is random, I have not had issues with other training materials and didn't do anything differently previously or recently from these particular lessons. I suspect it was something I must have missed, and I wasn't sure what it was.
Docebo suggested we have a completion page or marker for the training material so it will mark it as complete. I went to tracking and realized it marks as complete only after viewing 100% (10 of 10) of the slides, I had a slide in a different scene I did not publish, so I changed it to 90% (9 of 10) of the slides, and it seems to have worked!
I hope this might help and save time for someone who is trying to figure this out.
I am glad this worked for you!
Unfortunately, I have tried the same with our courses and, unsure as to why, but it did not do the trick for us. I have tried so, so, so many things with no success.
Hi Angela,
I'm sorry to hear you're still experiencing this issue and understand how frustrating that can be. I see you previously connected with my teammate, Ian, in a case and they sent you some troubleshooting steps. If you'd like to connect with one of our Support Engineers again, please let me know and I'll be happy to open a case for you, or you can submit one here.
