Forum Discussion
Does anyone else find Rise is slow these days?
Hi Everyone!
I understand you are facing setbacks and lag, when authoring in Rise 360!
Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.
Thank you for your patience. I'm sorry if this has been slowing you down!
Our team (working from different locations) has not experienced any of these issues.
Thank you KarlMuller. That's interesting. I'm getting reports, as I type this, of various issues. One member of my team, who is located in a different province than me, says that the pages keep crashing on them and keeps getting an error "Something went wrong". We've all found that opening the block template library causes the page to go unresponsive. Not sure why our account is being targeted specifically 😩 I wonder if the number of assets, templates, and courses may cause some issues? I had never experienced this in the past, even when working on different accounts with arguably more assets in those accounts. Very stumped at this point
Hi, AmandaDouglas-e!
What you're describing sounds very odd and certainly isn't expected behavior. It was a great call testing this across multiple computers and locations. Here are a few questions I have:
- Does the issue happen consistently in the same spot of a course?
- Does it happen across multiple courses?
- Do all the computers have some type of security software that could be causing a delay? You'll also want to be sure these network endpoints are enabled on each computer.
If there's a file that you're comfortable sharing with our team, we'd be happy to take a closer look at what's going on. We'll delete it from our systems once troubleshooting is complete.
