Forum Discussion
Does anyone else find Rise is slow these days?
Hi Everyone!
I understand you are facing setbacks and lag, when authoring in Rise 360!
Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi HVfb0f498d-053b!
Sorry to hear you and your team have run into slowdowns while collaborating in Rise 360!
As I've shared with others, a helpful first step is to clear your browser's cache, or try a different supported browser, to rule out any browser-related issues. If that doesn't do the trick, is there a chance any network security permissions from your organization could be getting in the way?
If you're still having trouble, our support engineers would be happy to take a deeper look at this behavior. You can connect with them, here!
It has been ok this week but today just after writing this post and its going wrong again after editing a text block:
I too got this last week and raised it with support who told me they can't replicate this issue. Clearly, us users are indeed getting this issue. It helps to know I am not the only one 😁
Hi HVfb0f498d-053b!
Thanks for following up!
Sorry to hear this has been such a pain point for you. I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf. They should be following up with you via e-mail, shortly!
