Forum Discussion
Does anyone else find Rise is slow these days?
Hi Everyone!
I understand you are facing setbacks and lag, when authoring in Rise 360!
Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.
Thank you for your patience. I'm sorry if this has been slowing you down!
Yes, RISE has been acting up especially the more I edit a course. It has also been reverting changes I have made when I revisit some courses forcing me to make back up copies because this happens so frequently I can't trust my builds.
Also when you add custom storyline blocks, they are not available until you close out Rise and reopen the build. It will get stuck in processing, at least for me. I even let it spin 1 hour and it never processed unless I close and reopen.
System Win11pro, custom High Performance i9 24-core processor, SSD drives etc. and I have a dedicated Router to my machine.
So it's not my machine which is only a few months old and top of the line for now.
I typically work in Rise for about 4 hours a day, so I'm very familiar with average Rise response times. However, I have not worked in Rise for about 2 weeks. Today I spent the entire day editing in Rise, and found that editing is 40 - 50% slower than usual. Using the Block Library Menu, and inserting new blocks, is very slow. Good luck inserting a block from the block library.
I thought it may be a time of day issue, but came back much later to check, and local time is now 9:15 PM and it's no better. Sadly for me and some others it seems, the Rise slowness issue is certainly NOT resolved. Based in Western Canada if that helps.
Good reply thanks for your perspective. I work in RISE for my client about 8-10 hour per day at all times. I am based on the US West Coast but my clients are either in West Coast Eastern time zone or in Australia. RISE since they added AI (which I opted out of) is when it went really buggy including Storyline 360 of which I do not use AI either. I think it's the incorporation of data feeding OpenAI as their subprocessor, using it or not, is overloading the port feed or their servers. IMO.
Not sure if a fix is possible at this point.
Oh and be careful, I've also experienced on a regular basis, RISE reverting changes I've done when it is running very slow.
Hi PaulZamora,
I'm so sorry to hear you're experiencing these issues when authoring in Rise 360! I'd like to learn more about what you're experiencing!
- What browser are you using to author in Rise 360? Do you notice any difference in behavior if you use another supported browser?
- Does clearing your browser's cache, or using an incognito browser make any difference?
- You mentioned Rise 360 has been reverting changes as well. Do you notice this happening in a specific block type or just one?
As my colleague KellyAuner mentioned earlier in this thread, you'll want to make sure these network endpoints are enabled on your computer.
It would be helpful to take a closer look at your setup. Feel free to send us a screen recording of this behavior and a copy of a file you're working on. You can share this in this discussion or privately in a support case.
Looking forward to hearing from you!
Hi KarlMuller
I'm so sorry to hear you've run into this setback! I appreciate you sharing your experience.
- What browser are you using to author in Rise 360? Do you notice any difference in behavior if you use another supported browser?
- Does clearing your browser's cache, or using an incognito browser make any difference to the response time?
- Are you experiencing slower response times in specific blocks or does this happen with all blocks you are editing? Does this happen across multiple courses?
- You'll want to be sure these network endpoints are enabled on your computer to ensure Rise runs smoothly.
It would be helpful to take a closer look at your setup. Feel free to send us a screen recording of your experience adding and editing blocks. You can share this in this discussion or privately in a support case.
Looking forward to hearing from you!
Hello KarlMuller,
I hope that you are having a great start to your week! Our team has made some improvements, and we're checking to see if you are still experiencing slow response time when authoring in Rise 360. Do you notice any change?
If you are still encountering this, it would be helpful to see a screen recording of your experience.
We appreciate your feedback!
