Forum Discussion

AmandaDouglas-e's avatar
AmandaDouglas-e
Community Member
7 months ago
Solved

Does anyone else find Rise is slow these days?

Rise has been very slow and quite glitchy as of late. I initially thought this was an issue with my computer being overloaded and slow as a result. However, we've tested this on multiple computers ...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

Javid_S's avatar
Javid_S
Community Member
7 months ago

Yes, I had to get a new laptop, it's better now with the Alienware

 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 months ago

    Hello Javid_S, 

    I'm sorry to hear this was a setback for you. I understand using Alienware has helped your experience in Rise 360. I'd like to learn more about your previous setup! 

    • Could you share the specs and setup of your previous machine? I'd like to share this with our engineering team.
    • What browser are you using to author in Rise 360? Do you notice any difference in behavior if you use another supported browser?
    • Did you notice the slow response time with a specific block type or across all blocks you edited?
      • To ensure Rise 360 is working properly, you'll want to make sure these network endpoints are enabled on your new laptop as well. 

     

    If you are experiencing this behavior in your new setup, it would be helpful to see a screen recording of this behavior. Feel free to share in this thread or privately in a support case.

    Looking forward to hearing from you! 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 months ago

    Hello Javid_S, 

    Happy Monday! Our team has made a couple of improvements, and we're checking to see if you are still experiencing slow response time when authoring in Rise 360. Do you notice any change?

    If you are still encountering this, seeing a screen recording of your experience would be helpful.

    We appreciate your feedback! 

    • KarlMuller's avatar
      KarlMuller
      Community Member
      7 months ago

      Hi Luciana,

      It seems Rise is now back to it's normal level of performance.

      Thanks for looking into this.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        7 months ago

        Hi KarlMuller,  

        Thanks so much for letting me know! I'm glad you're no longer experiencing a slow response time in Rise 360. I'll share your insight with our team. 

        Have a great afternoon!